www.midgetech.co.uk makes every effort to ensure orders arrive in perfect condition. However, in the unlikely event of an order not being delivered within 15 working days from the dispatch date (Saturdays, Sundays & United Kingdom Public Holidays not included) customers should advise www.midgetech.co.uk by e-mail - firstname.lastname@example.org, www.midgetech.co.uk will make every effort to locate the order, and if necessary, send a replacement at our expense or provide a full refund, subject to the correct delivery address having been supplied to us with the order. If an order arrives damaged in any way, customers should contact www.midgetech.co.uk by e-mail within 7 days of receipt. In this case www.midgetech.co.uk will, depending upon our customers' preference, arrange for the damaged product to be picked up and returned to our warehouse. www.midgetech.co.uk will either send a replacement product upon confirmation that the damaged product has been returned or make a refund. Customers without email facility can contact us on 07766774458.
If you wish to cancel an order please cancel the order before the day of despatch. Under The Consumer Protection (Distance Selling) Regulations 2000, the consumer has a cooling-off period of 7 working days beginning on the day after the day on which the consumer receives the goods. A refund will be made within 30 days from the cancellation date, less the cost of the return if the goods are not returned by the consumer within this period.
It is the customer's own responsibility to ensure the goods safe keeping and retention of quality and if goods are returned that are not either faulty or wrongly despatched but simply returned as not required, then it is the customer's responsibility to arrange this at the customer's own expense.
www.midgetech.co.uk is entitled to levy a return charge to cover the administration and re-packaging of said items at a cost of 30% + VAT of the retail price.
Where goods become faulty within the manufacturer's period of guarantee, and the fault is not due to mishandling by the user, action will be taken to repair or replace the item in accordance with that manufacturers warranty. Goods to be returned after the 7 day period above or those that are not faulty, can only be done so with the agreement of www.midgetech.co.uk who reserve the right, in all cases, to make a re-stocking charge of 30% + VAT. This in no way affects your statutory rights